PRIVACY POLICY

Last updated: July 10, 2026

This Privacy Policy describes how UndrDog Hemp (“UndrDog Hemp,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes your personal information when you visit, use our services, make a purchase from undrdoghemp.com (the “Site”), or otherwise communicate with us.

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose personal information we collect.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with our Site and Services.

Information You Provide Directly

We may collect personal information that you provide directly to us, including:

• Your name;

• Billing address;

• Shipping address;

• Email address;

• Telephone number;

• Account login information;

• Order and purchase information;

• Product reviews or survey responses;

• Customer support communications;

• Information submitted through contact forms;

• Marketing preferences; and

• Any other information you voluntarily provide.

Payment information is processed securely by Shopify Payments or other authorized payment providers. We generally do not directly store complete credit card numbers or payment card security codes.

Information Collected Automatically

When you visit or interact with the Site, we, Shopify, and our service providers may automatically collect certain information about your device and use of the Services, including:

• Internet Protocol address;

• Browser type and version;

• Device type;

• Operating system;

• Network connection;

• Time zone;

• Cookie identifiers;

• Pages viewed;

• Links clicked;

• Products viewed or added to your cart;

• Referring website;

• Search activity;

• Checkout activity; and

• Information about how you interact with the Site.

This information may be collected through cookies, pixels, tags, software development kits, log files, and similar technologies.

Information Obtained from Third Parties

We may receive personal information about you from third parties, including:

• Shopify;

• Payment processors;

• Shipping and fulfillment partners;

• Fraud prevention providers;

• Advertising and analytics providers;

• Social media platforms;

• Customer service providers; and

• Marketing partners.

Any information received from third parties will be processed in accordance with this Privacy Policy and applicable law.

2. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

Providing Products and Services

We use personal information to:

• Process and fulfill orders;

• Process payments;

• Confirm transactions;

• Create and manage customer accounts;

• Arrange shipping and delivery;

• Provide order tracking;

• Process returns, exchanges, cancellations, and refunds;

• Communicate with you about your orders; and

• Provide customer service.

Marketing and Advertising

Subject to applicable law and your preferences, we may use personal information to:

• Send promotional emails, offers, and product updates;

• Show advertisements for our products;

• Personalize your shopping experience;

• Measure the effectiveness of advertising campaigns;

• Understand customer interests; and

• Conduct retargeting or interest-based advertising.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails. You may still receive non-promotional communications relating to your orders, account, or customer service requests.

Security and Fraud Prevention

We may use personal information to:

• Detect potentially fraudulent, illegal, or malicious activity;

• Protect customer accounts;

• Verify transactions;

• Prevent payment fraud and chargebacks;

• Enforce our policies and agreements;

• Protect the security of the Site; and

• Protect our customers, business, and legal rights.

If you create an account, you are responsible for keeping your login information secure.

Communication and Customer Support

We may use personal information to:

• Respond to questions and requests;

• Resolve complaints;

• Provide information about orders, products, or policies;

• Request feedback;

• Communicate important changes to our Services; and

• Maintain records of customer communications.

Business and Legal Purposes

We may use personal information to:

• Maintain business records;

• Comply with legal, tax, accounting, and regulatory obligations;

• Respond to lawful requests from public authorities;

• Establish, exercise, or defend legal claims;

• Enforce our Terms of Service;

• Conduct audits and internal investigations; and

• Support a merger, acquisition, financing, sale, restructuring, or similar business transaction.

3. COOKIES AND TRACKING TECHNOLOGIES

We and our service providers use cookies and similar technologies to operate the Site, remember your preferences, analyze Site traffic, improve performance, provide personalized features, and support advertising.

Cookies may include:

• Essential cookies, which are necessary for the Site and checkout to function;

• Performance and analytics cookies, which help us understand how customers use the Site;

• Functional cookies, which remember customer preferences; and

• Advertising cookies, which may be used to deliver relevant advertisements and measure campaign performance.

Most browsers accept cookies automatically. You may configure your browser to remove or reject cookies. However, blocking certain cookies may affect Site functionality, including the shopping cart, account login, and checkout.

Where required by applicable law, we will request consent before using non-essential cookies. Cookie preferences may also be managed through the privacy or cookie settings displayed on the Site.

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary to provide our Services, operate our business, comply with legal obligations, or protect our rights.

These third parties may include:

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide ecommerce hosting, checkout, payments, fraud prevention, analytics, personalization, and other services.

Depending on the features enabled on our store, Shopify may also process information relating to your interactions with our store, other merchants, and Shopify to improve its services, prevent fraud, personalize experiences, and provide enhanced commerce features.

Payment Processors

We may disclose transaction and payment-related information to Shopify Payments, banks, card networks, digital wallet providers, and other payment processors.

Fulfillment and Shipping Partners

We may disclose your name, shipping address, contact information, and order details to warehouses, suppliers, fulfillment providers, shipping carriers, customs authorities, and delivery partners.

Service Providers

We may use service providers to support:

• Website hosting;

• Payment processing;

• Order fulfillment;

• Shipping;

• Customer support;

• Email delivery;

• Data storage;

• Analytics;

• Advertising;

• Fraud detection;

• Security;

• Accounting; and

• Business operations.

These providers may process personal information only as necessary to perform services for us or as otherwise permitted by applicable law.

Advertising and Marketing Partners

We may disclose or make available certain identifiers, cookie data, browsing activity, purchase activity, and device information to advertising, analytics, and marketing partners.

Depending on applicable state law, some of these activities may be considered “selling,” “sharing,” or “targeted advertising,” even when no money is exchanged.

Where required, you may opt out through the Site’s privacy choices or data-sharing opt-out page.

Legal and Business Disclosures

We may disclose personal information:

• To comply with applicable laws, regulations, court orders, subpoenas, or lawful government requests;

• To protect our rights, customers, employees, property, or business;

• To investigate fraud, security incidents, or illegal activity;

• In connection with a merger, acquisition, bankruptcy, financing, reorganization, or sale of business assets; or

• With your direction or consent.

5. SHOPIFY AND SHOP PAY

The Site is powered by Shopify, which collects and processes personal information about your access to and use of the Site to provide and improve the Services.

When you use Shop Pay or other Shopify services, Shopify may process your information according to its own privacy policies and terms.

For more information about how Shopify processes consumer personal information, please review Shopify’s Consumer Privacy Policy and privacy controls.

6. THIRD-PARTY WEBSITES AND SERVICES

The Site may contain links to websites, applications, payment methods, social media platforms, or services operated by third parties.

We are not responsible for the privacy, security, accuracy, or content of third-party websites or services. Information submitted to third parties is governed by their own privacy policies.

We encourage you to review the privacy policies of any third-party services you use.

7. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

• Provide the Services;

• Complete transactions;

• Maintain customer accounts;

• Fulfill contractual obligations;

• Maintain business and financial records;

• Resolve disputes;

• Prevent fraud;

• Enforce our agreements; and

• Comply with legal, tax, accounting, and regulatory requirements.

Retention periods depend on the type of information, the reason it was collected, legal requirements, and whether the information is needed to protect our legitimate business interests.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it.

8. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, database, electronic transmission, or storage system can be guaranteed to be completely secure. You should not send sensitive or confidential information through unsecured communication channels.

You are responsible for protecting your account password and notifying us if you believe your account or personal information has been compromised.

9. CHILDREN’S PRIVACY

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

10. YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable law, you may have the right to:

• Request access to personal information we maintain about you;

• Request confirmation of whether we process your personal information;

• Request correction of inaccurate personal information;

• Request deletion of personal information;

• Request a portable copy of certain personal information;

• Opt out of targeted advertising;

• Opt out of the sale or sharing of personal information;

• Withdraw consent where processing is based on consent;

• Limit certain uses of sensitive personal information;

• Opt out of certain automated decision-making activities; and

• Appeal a decision relating to a privacy request.

These rights are not absolute and may be subject to legal exceptions. For example, we may retain information when required for transaction records, fraud prevention, tax, accounting, or legal compliance.

To exercise a privacy right, contact us at:

Email: support@undrdoghemp.com

Please include sufficient information for us to identify you and understand your request. We may request additional information to verify your identity.

You may use an authorized agent to submit a request where permitted by law. We may require proof that the agent is authorized to act on your behalf and may ask you to verify your identity directly.

We will not unlawfully discriminate against you for exercising your privacy rights.

11. UNITED STATES STATE PRIVACY DISCLOSURES

Residents of certain U.S. states may have additional privacy rights under applicable state law.

During the preceding 12 months, we may have collected the following categories of personal information:

• Identifiers, such as name, email address, telephone number, IP address, and shipping address;

• Customer records, such as billing and order information;

• Commercial information, such as products purchased, viewed, or considered;

• Internet or electronic activity, such as browsing, search, and Site interaction data;

• Geolocation information derived from an IP address;

• Audio, electronic, or visual information submitted through customer support;

• Inferences about customer preferences; and

• Account credentials or payment-related information considered sensitive under certain laws.

We collect these categories from customers, Site visitors, Shopify, payment providers, marketing partners, analytics providers, fulfillment providers, and other service providers.

We use and disclose these categories for the business and commercial purposes described in this Privacy Policy.

Sale, Sharing, and Targeted Advertising

We do not sell personal information for money.

However, our use of advertising cookies, analytics services, and marketing partners may be considered the “sale” or “sharing” of personal information or targeted advertising under certain U.S. state privacy laws.

You may submit an opt-out request through any “Do Not Sell or Share My Personal Information” or privacy choices link made available on the Site, or by contacting:

support@undrdoghemp.com

Where required by law, we also process opt-out preference signals, such as Global Privacy Control signals, sent by supported browsers or devices.

12. SENSITIVE PERSONAL INFORMATION

We only use sensitive personal information when reasonably necessary to provide requested products or Services, process payments, prevent fraud, maintain security, comply with law, or perform other purposes permitted under applicable law.

We do not use sensitive personal information to infer characteristics about individuals unless permitted by law and reasonably necessary for our Services.

13. INTERNATIONAL DATA TRANSFERS

Although our store operates in the United States, Shopify, our service providers, and our business partners may process or store personal information in other countries.

Privacy and data protection laws in those countries may differ from the laws in your jurisdiction.

Where required, personal information will be transferred using recognized legal mechanisms and appropriate contractual safeguards.

14. EMAIL AND TEXT MESSAGE COMMUNICATIONS

When you provide your email address, we may send transactional communications relating to your account, purchases, shipping, delivery, returns, refunds, customer support, and changes to our policies.

Where you have provided consent or where otherwise permitted by law, we may also send promotional communications.

You may unsubscribe from promotional emails by clicking the unsubscribe link in the message. Unsubscribing from marketing does not prevent us from sending transactional or service-related communications.

If we offer text message marketing, additional consent disclosures and terms may apply. Consent to receive marketing messages is not a condition of purchase.

15. DO NOT TRACK

Some web browsers offer a “Do Not Track” setting. Because there is currently no universally accepted standard for responding to all Do Not Track signals, the Site may not respond to such signals.

Where required by applicable law, we recognize supported browser-based opt-out preference signals, including Global Privacy Control.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, Services, legal requirements, or business operations.

When changes are made, we will update the “Last updated” date at the top of this Privacy Policy. When required by law, we may provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically.

17. CONTACT US

For questions, concerns, complaints, or requests relating to this Privacy Policy or our privacy practices, contact us at:

UndrDog Hemp
Website: undrdoghemp.com
Email: support@undrdoghemp.com
Telephone: [INSERT BUSINESS PHONE NUMBER]
Business Address: [INSERT COMPLETE BUSINESS ADDRESS]

We will review and respond to privacy requests in accordance with applicable law.